Frequently Asked Questions
How long do staff have access to the course?
This package provides access for a full year from the date of purchase. At that time, the courses will expire and cannot be accessed. New licenses will be available at that point for the 2020 T1 season.
When do the courses start and finish?
The courses start now and can be accessed any time, 24/7 for a full year from the purchase date. They are completely self-paced online courses - your staff decide when they start and when they finish. They can also access the course content any time for refreshers or as a tax resource throughout the one year period.
What does the 5 Licenses cover?
When you purchase the training program for your firm, you and up to 5 separate staff members will be able to register for, and access the course at the same time. When your purchase is finalized, we will email you with the access link they can use to register and start their training.
What if I need more licenses?
The basic plan is a 5 user license. If you require more licenses they can be purchased for an additional $119 each.. Just email us at [email protected]
or call us toll-free at 1-800-850-3963 to arrange the extra licenses.
What is the difference between this package and purchasing the courses on their own?
The pricing on the individual courses covers only 1 user per purchase. Purchasing this bundle provides you with access of up to 5 users at a substantially discounted price.
This bundle provides access to the material for a full year from date of purchase at which time it expires. A new license for the new tax year will need to be purchased for the next tax season.
What if I am unhappy with the program?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 3 business days and we will give you a full refund.
Are there certificates available to staff members who complete the training?
Yes. Each staff member will have their own registration and user account on our system. As they complete the courses, they can request certificates. Once we verify they have watched all the video tutorials, we will provide them with their own individual certificates.
How does my staff get started and access the courses
We will send you a URL link with the registration link that you will provide your staff members to sign into the course and get started. They will be able to use their own email address and password to register. You will then have an additional 5 registration slots open for your staff (your own registration is included in the price so you will have a total of 6 slots).